Since the game’s Early Access Alpha release on Steam this week, several users have experienced H1Z1 issues. H1Z1 is a new survival MMO sandbox being developed by Sony Online Entertainment; the game will be launched later this year on the PlayStation4.
H1Z1 problems include the game not starting, random crashes, G99 and G29, Launchpad troubles, and the HUD not displaying properly. A detailed list of these errors, as well as what people reported, may be seen below. Follow the remedies or workarounds indicated at the end of each issue to address them.
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How To Fix H1Z1 Errors:
H1Z1 Game Not Starting, some customers have reported that the game does not start when they click ‘Play’ in the Steam Library, or that it crashes back to the desktop, preventing them from playing it.
“I keep trying to start the game, but nothing happens, and I try within the folder, but it doesn’t work, and I’ve never had this problem with any other game.”
“I was able to play the game 2-3 times in the previous few hours… now when I start it up, it stays on the h1z1 screen with the arm holding the axe.”
“I’ve downloaded everything, and when I click start game, the H1Z1 icon in the Windows taskbar momentarily flashes before shutting.” I went through my cache and noticed no missing files. Please help.”
Solution: Install our patch by following the instructions at the bottom of this page, and your game should start normally. There is also a solution for this issue, which you may see further down.
Close the launcher, go to your H1Z1 installation folder, find the LaunchPad.exe application, right-click it, and choose Run as administrator, then play.
H1Z1 Random Crashes, some players are reporting frequent crashes when playing the game or trying to connect to a server.
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“My game breaks while I’m waiting to connect to a server, and I haven’t connected to a single server today.”
“When we join a low or medium server, it says Que, and even if we are in position 1 with a 40-second wait time, we have to wait for 5 minutes before the game ends.” When we depart and rejoin another server, it crashes when it attempts to load that server. Is anyone else having this problem?”
“I can’t even play this game since it crashes every 5 minutes or so when I try to play it; please assist!”
Solution: Use the workaround below or our patch, which you can find at the bottom of this page, to correct the game crashes.
- Make the following modifications to the configuration file to avoid crashes.
Errors in H1Z1 G99 and G29, several users are experiencing the following errors: Connection failures G29 and G99 indicate an inability to connect to the login server.
“The G29 Problem, I keep getting this stupid issue; I verified my account and it says it’s validated, but it still won’t let me play; could you please assist?”
“Whenever I try to connect to a server, I receive Game Error G99, stating that there is a problem with the connection to the login server.” “How are we going to fix this?”
Solution: You can simply resolve these difficulties by integrating the instructions at the bottom of this page into your game or by employing the solutions listed below.
- G99- You should be OK if you disable your firewall while playing the game.
- G29
- Set your browser to run as the administrator.
- Configure Steam to run as administrator.
- Configure H1Z1 to run as administrator.
- Disable user account control.
Some players are complaining that they are unable to connect to the launchpad in H1Z1.
“A connection could not be established by LaunchPad.” Please double-check your network connection or try again later. If the issue persists, please contact http://www.soe.com/help. Please help; I’ve been waiting for this game for a month and can’t play it anymore.”
“I bought the game, but when I open it, it says launchpad was unable to connect to the network; I need help.”
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This is a waste of my money!”
“I’ve been attempting to correct this error for hours and nothing has worked; I even called and they couldn’t figure it out.” “Does anyone have any idea?”
This is a waste of my money!”
“I’ve been attempting to correct this error for hours and nothing has worked; I even called and they couldn’t figure it out.” “Does anyone have any idea?”
Solution: To remedy this issue, please take these steps to reset your Internet settings: Go to Start > Control Panel > Internet Options > Advanced Tab to get started. Then, under the Advanced page, select Reset > Delete Personal Settings > Ok. Return to Internet Options and, on the advanced tab, slide down to Security and check the boxes next to “Check Server Certificate Revocation” and “Do Not Save Encrypted Pages to Disk,” then click Ok. Also, for a final solution to the Launchpad problem, read our guide below.
HUD for H1Z1 The game’s hud or interface will not appear properly for some users.
“I’m sick of finally getting into the game just to be met with a HUD that hasn’t loaded properly, so I can’t see my inventory / unable to loot anything other than weapons…..:”
“Every time I’ve been able to connect to a server, the UI does not appear at all.” When I hit the tab, the inventory, character, and other window boxes remain for a brief moment before disappearing. After the initial attempt, the only thing that appears is the wording for the boxes, and nothing else. When I mouse over the empty space, tooltips for health, hydration, and so on appear, but the screen remains blank.”
A Status Report on the HUD Issue: This problem appears to have been rectified in the most recent game update, so you should no longer encounter it.
Tutorial To Fix H1Z1 Major Issues:
Our development team was able to generate a patch to aid you in resolving the aforementioned flaws. Our patch is shown below, along with a tutorial on how to use it and a download link. Please follow the instructions step by step before contacting us with any questions concerning your issues. Our patch will not interact with your Steam account; instead, it will replace specific files and.dll in the game folder to resolve the issues.
Follow the steps below to successfully apply the patch to your game.
How to apply our patch:
- Here’s where you can get the patch archive: download
- After you’ve extracted the downloaded files to your PC, launch the patch from the patch folder.
- Your GPU will be chosen automatically; if you have a laptop, be sure you select the dedicated GPU!
- Select the game executable from the game folder, if you used the default install folder it should be: “